Regulation Manager
As the speed of legislation being passed to protect customers in the secondary market increased, Vivid Seats needed a tool to keep up. Each time a new piece of legislation was passed, each product would need to design, build and validate the new components.
Role
User Research, UX, UI
Year
2018
Company
Vivid Seats
1 – Define the Problem
The legal and product teams needed a way to manage the ever growing list of regulations that were impacting our products.
2 – User Interviews
Conducted interviews with legal, product and engineering to better understand their needs when new regulations are passed.
3 – Architect a Solution
Defined a simple service architecture based on 'Regulation Outcomes' and 'Rules'. An outcome being the UI component that would end up being presented to the customer, comprised of 'Rules' that the legal team would manage.
4 – Low-fidelity Wireframes
Created user flows and interaction models primarily focused on rule management.
5 – Prototype & Usability Test
Created prototypes and had the legal team test them to find any unclear flows or elements.
6 – UI Design
Used the Vivid Services design system, Hephaestus, to skin the wires and finalize the UI.
